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I have troubles with the contest. What to do?
Do you have any of these problems?
I have paid, but the contest is not active (cannot see it).
New contests, after an order is placed, go through the verification process. We check, whether the brief is correct, does not contain any illegal, impermissible elements, or elements which can be accessed by 18+ users. Your contest will appear active as soon as possible.
Nothing has been submitted to my contest!
Do not panic. Probably designers haven?t finished their creations yet. Usually, the first ones are submitted few hours after launching the contest, however, sometimes (if the project is big) it may take a little longer (1 or 2 days).Another reason would be the your contest is not attractive enough - the prize too low or the brief unclear. Contact us, and we will suggest you what to do.
I want to cancel an active competition.
Unfortunately, launched competitions can not be canceled - such operation would not be fair in the face of designers, who have already started working on your creation, or those who have already submitted works for you. If, for any reason, you are desperate to cancel the competition - contact us, and we will try to solve the issue.
I do not like any of submitted creations.
If all submitted works are not good enough for you, contact designers and explain to them what is wrong with their works. Maybe your brief is unclear and misleading which may have mislead the designers and cause those works to be inconsistent with your expectations.. If this is the case, contact us.
Remember, that you can always extend your contest by up to 14 working days without any additional fees.
I made a mistake on my brief!
Contact us as soon as possible. We will try to find the best solution for the situation: hello@mintia.com

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